Here are our top 10 most frequently asked questions...

99% of orders that we receive before 2pm on a standard business day are dispatched the same afternoon. The delivery time to you depends on the delivery service you requested. See our Delivery Information Page
Yes, our LIFEPROOF stock is sourced from the two main authorised Australian appointed distributors. All cases are dispatched with a genuine serial number. From time-to-time when items are unavailable from our Australian distributors, we source stock directly from LIFEPROOF USA or other international authorised distributors.
Simply login to your account and click on the "Warranty Submit Button" - fill in your details and submit the form. Within 8 business hours you will be contacted by our team and they will make the process as simple as possible and do their very best to inconvenience you as little as possible. If the goods are faulty on arrival you can be reimbursed for the cost of returning the goods to us.
Yes you can but, the chances are we may not be able to stop your order from being dispatched. Once you receive your order you can return it at your cost. On the basis that all the goods arrive back to us in the brand new condition that they were dispatched in, we will happily refund your purchase price with the exception of any delivery costs.
Use the official LIFEPROOF USA website, you can access it by clicking on this text
 Or visit: https://www.lifeproof.com/en-us/warranty-claim

In most scenarios, yes you can!

All the LifeActiv accessories connect to your case via the LIFEPROOF QuickMount Adaptor. There is usually a QuickMount Adaptor in every LifeActiv product but you can also buy them separately by clicking here.

The LIFEPROOF QuickMount adaptor can attach itself to all LIFEPROOF cases and many more, the limitations are really around the design and materials used on the case in question.

Watch the LIFEPROOF video here to get a good idea how it works...

Q. My company requires a roll out of LIFEPROOF cases, can you help?

A. Yes we can, our Business Team can offer highly competitive prices with multiple delivery addresses within Australia and internationally. For several corporate and government clients, we provide customised service plans for replacing DOA, Damaged and Broken cases within one business day.

Contact Us on (02) 9816 3059 or to send us an email click here

We currently don't have a flat discount for students in Australia.

For organisations such as schools, colleges and universities our Business Team can assist with special pricing, multiple delivery addresses and customisation. 

Please contact our Business Team on 02 9816 3059 or you can email them by clicking here

No problems! Simply click on the LIFEPROOF Support link below, choose your case and follow the video or guides.

LIFEPROOF Support Link

If you still need help, contact us by clicking here