Terms and Conditions


  • Orders are released for dispatch only upon receipt of cleared payment in full.
  • All costs associated with dishonoured cheques or credit card transactions are borne by the purchaser.
  • We aim to dispatch in-stock items within 1 day of receiving your order and on receipt of full payment unless otherwise agreed. For larger orders, custom orders and back-orders that are unable to be released upon immediate receipt of your order we will endeavour to contact you by telephone or email within 24 hours of your order. Where same day, courier delivery is expressed in your order we will contact you same day should we be unable to fulfill this requirement for any reason.
  • For any special delivery instructions not otherwise provided for online, please contact one of our customer service operatives to provide your verbal instructions in this regard.
  • We cannot guarantee the overnight delivery of orders received after 2pm EST. Overnight delivery excludes weekends and public holidays.
  • Same-day couriers requested after 2.30pm will incur an express service charge as quoted by our courier.
  • Where delays are anticipated we will endeavour to keep you informed at all times as to the progress of your order.
  • We generally ship our goods using the services of Australia Post and reputable courier services. Where we have fulfilled and dispatched your order in accordance with your instructions, we take no responsibility for loss, damage or delays howsoever caused once your order has been dispatched from our premises.
  • The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement and as a consequence, all risk associated with the loss of, or damage to, goods in transit rests with the purchaser. Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser.
  • We note that in circumstances where delivery cannot be accepted for whatever reason, Australia Post may deposit goods at a post office local to the recipient’s address. Smartphone Protection Pty Ltd takes no responsibility for arranging delivery there from to the recipient’s address.
  • Where usual delivery by one of the aforementioned couriers cannot be affected due to the recipient being unavailable at the address provided, an additional freight fee will be incurred at the usual standard or overnight rate as specified by the customer. Where free freight has been available for the initial attempted delivery this will not be available to customers whom are unavailable to receive their goods at the nominated address and a standard freight fee will be charged for attempting a second delivery. We recommend delivery to a company or friend’s address where it is anticipated that you will not be home to receive a courier delivery.
  • Where customers make a specific request for goods to be left without a signature, such as in a letterbox or in a doorway, Smartphone Protection Pty Ltd and its agents accept no responsibility whatsoever for loss or damage to goods and Smartphone Protection Pty Ltd strongly advises against such requests for the security of your order(s).
  • Smartphone Protection Pty Ltd reserves the right to terminate any offer on the company’s website and/or withdraw any item from sale.
  • Manufacturer warranty repairs/exchanges for OtterBox products must be conducted at one of the authorised OtterBox distributors. Smartphone Protection Pty Ltd will endeavour to facilitate to the full extent possible the expedience of your warranty repair/exchange however it is ultimately beyond the control of Smartphone Protection Pty Ltd.
  • The purchaser agrees to indemnify and hold harmless Smartphone Protection Pty Ltd and associated companies, and all officers and agents, from any liabilities that may arise from activities associated with the supply, or failure to supply, goods or services. This includes, but is not limited to, damages that may arise from the use of the company's web sites or credit card payment facilities.
  • These terms and conditions should not be construed as to limit any other rights that we possess by way of contract or under common or statutory law. Where any provision of this agreement purports to exclude, restrict or modify any provisions of the Trade Practices Act 1974 as amended or any other statute which by reason of such statute cannot be excluded, restricted or modified, then such provision shall be deemed to be severed and deleted from the agreement, and the remainder of the agreement shall continue in force as though such provision had never been incorporated within the terms of the agreement.
  • Your request for goods or services, and/or use of the company's websites, is deemed to indicate your acceptance of these terms and conditions.

Refunds


  • Smartphone Protection Pty Ltd will exchange or refund any faulty product within four (4) business days of your receipt of same, only where goods are in a re-sellable condition and in original, undamaged packaging.
  • Faulty goods are not subject to the same conditions. Please refer to the individual warranty for the subject product and/or our returns policy.
  • At the discretion of Smartphone Protection Pty Ltd, products may otherwise be exchanged for credit or alternative goods, on the provision that the goods and all packaging and enclosures are new, as sold by Smartphone Protection Pty Ltd and in full saleable condition.
  • Custom-ordered products such as dash-mount plates cannot be returned. Unless faulty, headsets cannot be returned under any circumstances.
  • NB. Please refer to our full returns/refund policy available on the website.